Return Policy

What to know about returns, cancellations, refunds, and damaged shipments.

Last Updated: September 30, 2026

Overview

Who we are. The filters4u.com website is owned and operated by Filter & Finish (“we,” “us,” or “our”).
This policy. Returns and refunds are governed by this Return Policy, as referenced in the Returns, Cancellations, and Refunds section of our Conditions of Use.
Binding terms. For binding terms, consult the Conditions of Use, policies, and order documents associated with your purchase.

What can be returned

Generally, items must be unused and in their original packaging.

Certain items may be non-returnable — see Items that may not be returnable.

Items that may not be returnable

Certain items may be non-returnable, including (as examples):

Custom-cut media
Special orders
Used or installed products
Items without original packaging

Custom and cut-to-size items may be non-returnable unless defective.

How to start a return

To start a return, contact us. Our posted support email, sales@filters4u.com, is the main route for order issues; you can also call 877-768-7587 or use the Contact page.

When you contact us, include:

Your order number
Your company name and best callback number
Product specs
Photos or labels, when relevant

Damaged shipments and discrepancies

Inspect shipments upon receipt and report visible damage or discrepancies promptly in accordance with claim procedures and carrier requirements.

If your shipment arrives damaged:

Take photos of damage (product, packaging, labels).
Note damage on the delivery receipt when possible.
Contact support promptly with your order number and documentation.

Risk of loss. Title and risk of loss are addressed in the Shipping, Delivery, Title, and Risk of Loss section of our Conditions of Use.

Cancellations and order changes

Order changes may be limited once processing begins.
Cancellations may be limited once processing begins or for made-to-order items.
Contact support immediately if you need to change or cancel an order.
Restocking or cancellation fees may apply as permitted by law and our policies.

Refunds

Pricing or listing errors. If a product is listed with incorrect pricing or information, we may cancel or refuse any order placed for that product. If you have been charged, we will issue a refund consistent with applicable law and our policies.

International orders

Return eligibility for international orders may be limited. In addition to this Return Policy, international returns may involve additional shipping costs, customs procedures, and restocking considerations.

Please contact support before ordering if return flexibility is a key requirement for your purchase.

See International Shipping for more on international orders.

Contact

Filter & Finish
Address: 915 N. 43rd Avenue, Omaha, NE 68131
Email: sales@filters4u.com
Phone: 877-768-7587
Hours: Mon–Fri, 8:00 AM – 5:00 PM CT
Online: Contact page

Questions about a return?

Include your order number when you contact us. Hours: Mon–Fri, 8:00 AM – 5:00 PM CT

Call 877-768-7587 · Email sales@filters4u.com · Or use the Contact page →

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